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Personal Care and Service

First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

Visual summary of pay, outlook, skills, interests, and preparation for First-Line Supervisors of Personal Service Workers
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Median pay

$47,080
Median annual pay for First-Line Supervisors of Personal Service Workers.
U.S. Bureau of Labor Statistics · 2024
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10-year growth

6.7%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings

16,300
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment

149,100
Estimated U.S. employment for First-Line Supervisors of Personal Service Workers in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost

+10,000
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation

High school diploma or equivalent
Typical additional preparation: Less than 5 years of related work experience.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile

What the work involves

Strongest O*NET signals first.

Essential skills

  1. 1Active Listening
  2. 2Critical Thinking
  3. 3Speaking
  4. 4Reading Comprehension
  5. 5Monitoring
  6. 6Writing

Knowledge areas

  1. 1Customer and Personal Service
  2. 2English Language
  3. 3Administration and Management
  4. 4Public Safety and Security
  5. 5Psychology
  6. 6Personnel and Human Resources

Abilities

  1. 1Oral Comprehension
  2. 2Oral Expression
  3. 3Problem Sensitivity
  4. 4Speech Clarity
  5. 5Speech Recognition
  6. 6Written Comprehension

Career interests

  1. 1Enterprising
  2. 2Conventional
  3. 3Social
  4. 4Realistic
  5. 5Investigative
  6. 6Artistic

Work styles

  1. 1Leadership Orientation
  2. 2Dependability
  3. 3Social Orientation
  4. 4Cooperation
  5. 5Integrity
  6. 6Self-Control

Work activities

  1. 1Getting Information
  2. 2Communicating with Supervisors, Peers, or Subordinates
  3. 3Identifying Objects, Actions, and Events
  4. 4Working with Computers
  5. 5Documenting/Recording Information
  6. 6Making Decisions and Solving Problems

Work context

  1. 1Contact With Others
  2. 2Work Outcomes and Results of Other Workers
  3. 3Telephone Conversations
  4. 4Work With or Contribute to a Work Group or Team
  5. 5Determine Tasks, Priorities and Goals
  6. 6Importance of Being Exact or Accurate

Representative tasks

  • Train workers in proper operational procedures and functions and explain company policies.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Recruit and hire staff members.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Take disciplinary action to address performance problems.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Investigate employee complaints and resolve problems following management rules and regulations.

Software and tools

Microsoft Excel · hot technologyMicrosoft Office software · hot technologyMicrosoft Outlook · hot technologyMicrosoft PowerPoint · hot technologyMicrosoft Word · hot technologyInventory management systemsTimekeeping softwareWeb browser softwareWork scheduling software

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

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