CFChooseField
Personal Care and Service

First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Visual summary of pay, outlook, skills, interests, and preparation for First-Line Supervisors of Gambling Services Workers
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Median pay

$61,590
Median annual pay for First-Line Supervisors of Gambling Services Workers.
U.S. Bureau of Labor Statistics · 2024
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10-year growth

2%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings

3,300
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment

32,500
Estimated U.S. employment for First-Line Supervisors of Gambling Services Workers in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost

+600
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation

High school diploma or equivalent
Typical additional preparation: Less than 5 years of related work experience.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile

What the work involves

Strongest O*NET signals first.

Essential skills

  1. 1Monitoring
  2. 2Active Listening
  3. 3Speaking
  4. 4Critical Thinking
  5. 5Reading Comprehension
  6. 6Writing

Knowledge areas

  1. 1Customer and Personal Service
  2. 2English Language
  3. 3Mathematics
  4. 4Administration and Management
  5. 5Computers and Electronics
  6. 6Education and Training

Abilities

  1. 1Oral Comprehension
  2. 2Oral Expression
  3. 3Problem Sensitivity
  4. 4Speech Clarity
  5. 5Speech Recognition
  6. 6Deductive Reasoning

Career interests

  1. 1Enterprising
  2. 2Conventional
  3. 3Realistic
  4. 4Social
  5. 5Artistic
  6. 6Investigative

Work styles

  1. 1Dependability
  2. 2Integrity
  3. 3Leadership Orientation
  4. 4Attention to Detail
  5. 5Self-Control
  6. 6Social Orientation

Work activities

  1. 1Performing for or Working Directly with the Public
  2. 2Communicating with Supervisors, Peers, or Subordinates
  3. 3Getting Information
  4. 4Working with Computers
  5. 5Guiding, Directing, and Motivating Subordinates
  6. 6Evaluating Information to Determine Compliance with Standards

Work context

  1. 1Deal With External Customers or the Public in General
  2. 2Contact With Others
  3. 3Indoors, Environmentally Controlled
  4. 4Work With or Contribute to a Work Group or Team
  5. 5E-Mail
  6. 6Importance of Being Exact or Accurate

Representative tasks

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform paperwork required for monetary transactions.
  • Respond to and resolve patrons' complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Monitor payment of hand-delivered jackpots to ensure promptness.

Software and tools

Microsoft Excel · in demandMicrosoft Office software · in demandMicrosoft Access · hot technologyMicrosoft Outlook · hot technologyMicrosoft PowerPoint · hot technologyMicrosoft Project · hot technologyMicrosoft Word · hot technologyCorel WordPerfect Office Suite

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

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