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Transportation and Logistics

Passenger Attendants

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Visual summary of pay, outlook, skills, interests, and preparation for Passenger Attendants
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Median pay

$37,560
Median annual pay for Passenger Attendants.
U.S. Bureau of Labor Statistics · 2024
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10-year growth

4.7%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings

4,100
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment

25,600
Estimated U.S. employment for Passenger Attendants in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost

+1,200
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation

High school diploma or equivalent
Typical additional preparation: Short-term on-the-job training.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile

What the work involves

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Essential skills

  1. 1Active Listening
  2. 2Speaking
  3. 3Monitoring
  4. 4Reading Comprehension
  5. 5Critical Thinking
  6. 6Active Learning

Knowledge areas

  1. 1Transportation
  2. 2English Language
  3. 3Customer and Personal Service
  4. 4Public Safety and Security
  5. 5Psychology
  6. 6Administration and Management

Abilities

  1. 1Oral Comprehension
  2. 2Oral Expression
  3. 3Speech Clarity
  4. 4Speech Recognition
  5. 5Problem Sensitivity
  6. 6Deductive Reasoning

Career interests

  1. 1Conventional
  2. 2Social
  3. 3Realistic
  4. 4Enterprising
  5. 5Investigative
  6. 6Artistic

Work styles

  1. 1Dependability
  2. 2Cooperation
  3. 3Social Orientation
  4. 4Empathy
  5. 5Optimism
  6. 6Self-Control

Work activities

  1. 1Getting Information
  2. 2Establishing and Maintaining Interpersonal Relationships
  3. 3Assisting and Caring for Others
  4. 4Resolving Conflicts and Negotiating with Others
  5. 5Communicating with Supervisors, Peers, or Subordinates
  6. 6Identifying Objects, Actions, and Events

Work context

  1. 1Physical Proximity
  2. 2Contact With Others
  3. 3Dealing With Unpleasant, Angry, or Discourteous People
  4. 4Exposed to Very Hot or Cold Temperatures
  5. 5Spend Time Sitting
  6. 6Frequency of Decision Making

Representative tasks

  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Provide boarding assistance to elderly, sick, or injured people.
  • Respond to passengers' questions, requests, or complaints.
  • Determine or facilitate seating arrangements.
  • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
  • Perform equipment safety checks prior to departure.
  • Greet passengers boarding transportation equipment and announce routes and stops.
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.

Software and tools

Microsoft Office software · hot technologyMicrosoft Windows · hot technologyMicrosoft Word · hot technologyAppointment scheduling softwareEmail softwareTime tracking software

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

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