Median pay
$44,660
Median annual pay for Order Clerks.
U.S. Bureau of Labor Statistics · 2024
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Office and Administration
Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
10-year growth
-17.2%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings
8,000
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment
89,500
Estimated U.S. employment for Order Clerks in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost
-15,400
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation
Some college, no degree
Typical additional preparation: Short-term on-the-job training.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile
What the work involves
Strongest O*NET signals first.
Essential skills
- 1Active Listening
- 2Speaking
- 3Reading Comprehension
- 4Critical Thinking
- 5Monitoring
- 6Writing
Knowledge areas
- 1Customer and Personal Service
- 2Production and Processing
- 3Computers and Electronics
- 4Education and Training
- 5English Language
- 6Administrative
Abilities
- 1Near Vision
- 2Oral Comprehension
- 3Oral Expression
- 4Speech Recognition
- 5Speech Clarity
- 6Written Comprehension
Career interests
- 1Conventional
- 2Enterprising
- 3Realistic
- 4Social
- 5Artistic
- 6Investigative
Work styles
- 1Attention to Detail
- 2Dependability
- 3Cooperation
- 4Integrity
- 5Social Orientation
- 6Cautiousness
Work activities
- 1Communicating with Supervisors, Peers, or Subordinates
- 2Getting Information
- 3Monitoring Processes, Materials, or Surroundings
- 4Organizing, Planning, and Prioritizing Work
- 5Processing Information
- 6Performing Administrative Activities
Work context
- 1Indoors, Environmentally Controlled
- 2E-Mail
- 3Face-to-Face Discussions with Individuals and Within Teams
- 4Telephone Conversations
- 5Determine Tasks, Priorities and Goals
- 6Contact With Others
Representative tasks
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
- Check inventory records to determine availability of requested merchandise.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Compute total charges for merchandise or services and shipping charges.
Software and tools
Microsoft Excel · in demandMicrosoft Office software · in demandOrder management software · in demandSAP software · hot technologyMozilla Firefox · hot technologyMicrosoft Word · hot technologyMicrosoft PowerPoint · hot technologyMicrosoft Outlook · hot technologyMicrosoft Edge · hot technologyAdobe Acrobat · hot technologyMicrosoft Access · hot technologyIntuit QuickBooks · hot technology
Sources
BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.