CFChooseField
Office and Administration

Insurance Claims and Policy Processing Clerks

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Visual summary of pay, outlook, skills, interests, and preparation for Insurance Claims and Policy Processing Clerks
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Median pay

$48,450
Median annual pay for Insurance Claims and Policy Processing Clerks.
U.S. Bureau of Labor Statistics · 2024
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10-year growth

-3.7%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings

20,300
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment

256,700
Estimated U.S. employment for Insurance Claims and Policy Processing Clerks in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost

-9,500
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation

High school diploma or equivalent
Typical additional preparation: Moderate-term on-the-job training.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile

What the work involves

Strongest O*NET signals first.

Essential skills

  1. 1Reading Comprehension
  2. 2Speaking
  3. 3Active Listening
  4. 4Critical Thinking
  5. 5Writing
  6. 6Monitoring

Knowledge areas

  1. 1Customer and Personal Service
  2. 2Administrative
  3. 3English Language
  4. 4Computers and Electronics
  5. 5Mathematics
  6. 6Administration and Management

Abilities

  1. 1Oral Comprehension
  2. 2Written Comprehension
  3. 3Near Vision
  4. 4Oral Expression
  5. 5Speech Clarity
  6. 6Speech Recognition

Career interests

  1. 1Conventional
  2. 2Enterprising
  3. 3Social
  4. 4Investigative
  5. 5Realistic
  6. 6Artistic

Work styles

  1. 1Attention to Detail
  2. 2Dependability
  3. 3Integrity
  4. 4Cautiousness
  5. 5Cooperation
  6. 6Self-Control

Work activities

  1. 1Working with Computers
  2. 2Getting Information
  3. 3Processing Information
  4. 4Communicating with Supervisors, Peers, or Subordinates
  5. 5Documenting/Recording Information
  6. 6Evaluating Information to Determine Compliance with Standards

Work context

  1. 1E-Mail
  2. 2Spend Time Sitting
  3. 3Telephone Conversations
  4. 4Importance of Being Exact or Accurate
  5. 5Importance of Repeating Same Tasks
  6. 6Indoors, Environmentally Controlled

Representative tasks

  • Prepare insurance claim forms or related documents, and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Review insurance policy to determine coverage.
  • Process and record new insurance policies and claims.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

Software and tools

Microsoft Word · in demandMicrosoft PowerPoint · in demandMicrosoft Outlook · in demandMicrosoft Office software · in demandMicrosoft Excel · in demandMicrosoft Windows · hot technologyMicrosoft Access · hot technologyAccount management softwareSt. Paul Travelers e-CARMAPolicy issuance system softwareMicrosoft Internet ExplorerMicroFocus GroupWise

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

ChooseField compares fields using public labor-market and professional sources.