CFChooseField
Office and Administration

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Visual summary of pay, outlook, skills, interests, and preparation for Hotel, Motel, and Resort Desk Clerks
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Median pay

$34,270
Median annual pay for Hotel, Motel, and Resort Desk Clerks.
U.S. Bureau of Labor Statistics · 2024
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10-year growth

3.7%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings

43,600
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment

264,200
Estimated U.S. employment for Hotel, Motel, and Resort Desk Clerks in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost

+9,900
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation

High school diploma or equivalent
Typical additional preparation: Short-term on-the-job training.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile

What the work involves

Strongest O*NET signals first.

Essential skills

  1. 1Speaking
  2. 2Active Listening
  3. 3Monitoring
  4. 4Reading Comprehension
  5. 5Critical Thinking
  6. 6Writing

Knowledge areas

  1. 1Customer and Personal Service
  2. 2English Language
  3. 3Public Safety and Security
  4. 4Administrative
  5. 5Computers and Electronics
  6. 6Administration and Management

Abilities

  1. 1Oral Comprehension
  2. 2Oral Expression
  3. 3Speech Clarity
  4. 4Speech Recognition
  5. 5Near Vision
  6. 6Problem Sensitivity

Career interests

  1. 1Conventional
  2. 2Social
  3. 3Enterprising
  4. 4Realistic
  5. 5Artistic
  6. 6Investigative

Work styles

  1. 1Dependability
  2. 2Cooperation
  3. 3Social Orientation
  4. 4Attention to Detail
  5. 5Optimism
  6. 6Stress Tolerance

Work activities

  1. 1Working with Computers
  2. 2Getting Information
  3. 3Performing for or Working Directly with the Public
  4. 4Making Decisions and Solving Problems
  5. 5Communicating with Supervisors, Peers, or Subordinates
  6. 6Resolving Conflicts and Negotiating with Others

Work context

  1. 1Contact With Others
  2. 2Face-to-Face Discussions with Individuals and Within Teams
  3. 3Telephone Conversations
  4. 4Work With or Contribute to a Work Group or Team
  5. 5Deal With External Customers or the Public in General
  6. 6E-Mail

Representative tasks

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Review accounts and charges with guests during the check out process.

Software and tools

Microsoft Office software · in demandProperty management system PMS software · in demandFacebook · hot technologyMicrosoft Excel · hot technologyMicrosoft Outlook · hot technologyMicrosoft PowerPoint · hot technologyMicrosoft Word · hot technologyYardi software · hot technologyASI FrontDeskBlinkDelphi TechnologyIncident tracking software

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

ChooseField compares fields using public labor-market and professional sources.