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Sales

First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Visual summary of pay, outlook, skills, interests, and preparation for First-Line Supervisors of Non-Retail Sales Workers
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Median pay

$84,130
Median annual pay for First-Line Supervisors of Non-Retail Sales Workers.
U.S. Bureau of Labor Statistics · 2024
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10-year growth

0%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings

24,800
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment

320,000
Estimated U.S. employment for First-Line Supervisors of Non-Retail Sales Workers in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost

0
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation

High school diploma or equivalent
Typical additional preparation: Less than 5 years of related work experience.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile

What the work involves

Strongest O*NET signals first.

Essential skills

  1. 1Active Listening
  2. 2Monitoring
  3. 3Speaking
  4. 4Critical Thinking
  5. 5Reading Comprehension
  6. 6Writing

Knowledge areas

  1. 1Customer and Personal Service
  2. 2Administration and Management
  3. 3English Language
  4. 4Personnel and Human Resources
  5. 5Economics and Accounting
  6. 6Sales and Marketing

Abilities

  1. 1Oral Comprehension
  2. 2Oral Expression
  3. 3Speech Recognition
  4. 4Speech Clarity
  5. 5Deductive Reasoning
  6. 6Inductive Reasoning

Career interests

  1. 1Enterprising
  2. 2Conventional
  3. 3Social
  4. 4Realistic
  5. 5Investigative
  6. 6Artistic

Work styles

  1. 1Leadership Orientation
  2. 2Dependability
  3. 3Social Orientation
  4. 4Achievement Orientation
  5. 5Cooperation
  6. 6Attention to Detail

Work activities

  1. 1Communicating with Supervisors, Peers, or Subordinates
  2. 2Coaching and Developing Others
  3. 3Making Decisions and Solving Problems
  4. 4Getting Information
  5. 5Guiding, Directing, and Motivating Subordinates
  6. 6Identifying Objects, Actions, and Events

Work context

  1. 1E-Mail
  2. 2Telephone Conversations
  3. 3Face-to-Face Discussions with Individuals and Within Teams
  4. 4Contact With Others
  5. 5Work With or Contribute to a Work Group or Team
  6. 6Indoors, Environmentally Controlled

Representative tasks

  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Plan and prepare work schedules, and assign employees to specific duties.

Software and tools

Microsoft Outlook · in demandMicrosoft Office software · in demandMicrosoft Excel · in demandMicrosoft PowerPoint · in demandSalesforce software · in demandMicrosoft Word · hot technologyMicrosoft Access · hot technologyMicrosoft Project · hot technologySAP software · hot technologyCisco Webex · hot technologySalesforce.com Salesforce CRMOnline meeting software

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

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