CFChooseField
Personal Care and Service

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Visual summary of pay, outlook, skills, interests, and preparation for Concierges
Download graphic

Median pay

$37,320
Median annual pay for Concierges.
U.S. Bureau of Labor Statistics · 2024
View source ↗

10-year growth

2.3%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
View source ↗

Annual openings

6,800
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
View source ↗

Employment

45,600
Estimated U.S. employment for Concierges in 2024.
U.S. Bureau of Labor Statistics · 2024
View source ↗

Jobs added or lost

+1,100
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
View source ↗

Entry preparation

High school diploma or equivalent
Typical additional preparation: Moderate-term on-the-job training.
U.S. Bureau of Labor Statistics · 2024 profile
View source ↗
O*NET occupation profile

What the work involves

Strongest O*NET signals first.

Essential skills

  1. 1Active Listening
  2. 2Speaking
  3. 3Critical Thinking
  4. 4Monitoring
  5. 5Reading Comprehension
  6. 6Active Learning

Knowledge areas

  1. 1Customer and Personal Service
  2. 2English Language
  3. 3Administrative
  4. 4Transportation
  5. 5Administration and Management
  6. 6Computers and Electronics

Abilities

  1. 1Oral Comprehension
  2. 2Oral Expression
  3. 3Speech Clarity
  4. 4Speech Recognition
  5. 5Deductive Reasoning
  6. 6Problem Sensitivity

Career interests

  1. 1Social
  2. 2Enterprising
  3. 3Conventional
  4. 4Realistic
  5. 5Artistic
  6. 6Investigative

Work styles

  1. 1Cooperation
  2. 2Dependability
  3. 3Optimism
  4. 4Social Orientation
  5. 5Empathy
  6. 6Adaptability

Work activities

  1. 1Getting Information
  2. 2Establishing and Maintaining Interpersonal Relationships
  3. 3Communicating with People Outside the Organization
  4. 4Performing for or Working Directly with the Public
  5. 5Making Decisions and Solving Problems
  6. 6Communicating with Supervisors, Peers, or Subordinates

Work context

  1. 1E-Mail
  2. 2Telephone Conversations
  3. 3Face-to-Face Discussions with Individuals and Within Teams
  4. 4Contact With Others
  5. 5Indoors, Environmentally Controlled
  6. 6Determine Tasks, Priorities and Goals

Representative tasks

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Order flowers for guests.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.

Software and tools

Microsoft Excel · in demandMicrosoft Office software · in demandMicrosoft Outlook · in demandMicrosoft PowerPoint · hot technologyMicrosoft Word · hot technologyYardi software · hot technologyBilling softwareBudgeting softwareDelphi TechnologyMapping softwareMicrosoft PublisherWeb browser software

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

ChooseField compares fields using public labor-market and professional sources.