Median pay
$60,340
Median annual pay for Computer User Support Specialists.
U.S. Bureau of Labor Statistics · 2024
View source ↗
View source ↗
Technology and Mathematics
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
10-year growth
-3.7%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
View source ↗
View source ↗
Annual openings
40,800
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
View source ↗
View source ↗
Employment
729,500
Estimated U.S. employment for Computer User Support Specialists in 2024.
U.S. Bureau of Labor Statistics · 2024
View source ↗
View source ↗
Jobs added or lost
-27,000
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
View source ↗
View source ↗
Entry preparation
Some college, no degree
Typical additional preparation: Moderate-term on-the-job training.
U.S. Bureau of Labor Statistics · 2024 profile
View source ↗
View source ↗
O*NET occupation profile
What the work involves
Strongest O*NET signals first.
Essential skills
- 1Active Listening
- 2Reading Comprehension
- 3Speaking
- 4Critical Thinking
- 5Writing
- 6Active Learning
Knowledge areas
- 1Computers and Electronics
- 2Customer and Personal Service
- 3Telecommunications
- 4English Language
- 5Education and Training
- 6Mechanical
Abilities
- 1Oral Comprehension
- 2Oral Expression
- 3Written Comprehension
- 4Near Vision
- 5Written Expression
- 6Deductive Reasoning
Career interests
- 1Conventional
- 2Realistic
- 3Investigative
- 4Social
- 5Enterprising
- 6Artistic
Work styles
- 1Dependability
- 2Attention to Detail
- 3Cooperation
- 4Perseverance
- 5Intellectual Curiosity
- 6Social Orientation
Work activities
- 1Working with Computers
- 2Getting Information
- 3Communicating with Supervisors, Peers, or Subordinates
- 4Making Decisions and Solving Problems
- 5Updating and Using Relevant Knowledge
- 6Processing Information
Work context
- 1E-Mail
- 2Indoors, Environmentally Controlled
- 3Face-to-Face Discussions with Individuals and Within Teams
- 4Telephone Conversations
- 5Freedom to Make Decisions
- 6Determine Tasks, Priorities and Goals
Representative tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Software and tools
Microsoft Windows · in demandMicrosoft Office software · in demandMicrosoft Active Directory · in demandMicrosoft Outlook · in demandServiceNow · in demandLinux · in demandApple iOS · in demandMicrosoft Excel · in demandStructured query language SQL · in demandApple macOS · in demandMicrosoft Azure software · in demandFirewall software · in demand
Sources
BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.