CFChooseField
Business and Finance

Claims Adjusters, Examiners, and Investigators

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Visual summary of pay, outlook, skills, interests, and preparation for Claims Adjusters, Examiners, and Investigators
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Median pay

$76,790
Median annual pay for Claims Adjusters, Examiners, and Investigators.
U.S. Bureau of Labor Statistics · 2024
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10-year growth

-5.1%
Projected employment growth from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Annual openings

21,100
Projected annual openings, including growth and replacement demand.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Employment

356,100
Estimated U.S. employment for Claims Adjusters, Examiners, and Investigators in 2024.
U.S. Bureau of Labor Statistics · 2024
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Jobs added or lost

-18,200
Projected numeric employment change from 2024 to 2034.
U.S. Bureau of Labor Statistics · 2024–2034 projections
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Entry preparation

High school diploma or equivalent
Typical additional preparation: Long-term on-the-job training.
U.S. Bureau of Labor Statistics · 2024 profile
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O*NET occupation profile

What the work involves

Strongest O*NET signals first.

Essential skills

  1. 1Reading Comprehension
  2. 2Active Listening
  3. 3Critical Thinking
  4. 4Speaking
  5. 5Writing
  6. 6Monitoring

Knowledge areas

  1. 1Customer and Personal Service
  2. 2English Language
  3. 3Administrative
  4. 4Mathematics
  5. 5Computers and Electronics
  6. 6Law and Government

Abilities

  1. 1Written Comprehension
  2. 2Oral Comprehension
  3. 3Oral Expression
  4. 4Deductive Reasoning
  5. 5Inductive Reasoning
  6. 6Near Vision

Career interests

  1. 1Conventional
  2. 2Enterprising
  3. 3Investigative
  4. 4Social
  5. 5Realistic
  6. 6Artistic

Work styles

  1. 1Attention to Detail
  2. 2Dependability
  3. 3Integrity
  4. 4Cautiousness
  5. 5Perseverance
  6. 6Self-Control

Work activities

  1. 1Working with Computers
  2. 2Communicating with People Outside the Organization
  3. 3Getting Information
  4. 4Identifying Objects, Actions, and Events
  5. 5Making Decisions and Solving Problems
  6. 6Communicating with Supervisors, Peers, or Subordinates

Work context

  1. 1E-Mail
  2. 2Telephone Conversations
  3. 3Written Letters and Memos
  4. 4Frequency of Decision Making
  5. 5Contact With Others
  6. 6Spend Time Sitting

Representative tasks

  • Examine claims forms and other records to determine insurance coverage.
  • Analyze information gathered by investigation and report findings and recommendations.
  • Pay and process claims within designated authority level.
  • Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

Software and tools

Microsoft Excel · in demandMicrosoft Office software · in demandMicrosoft Outlook · in demandXactware Xactimate · in demandMicrosoft Access · hot technologyMicrosoft PowerPoint · hot technologyMicrosoft Word · hot technologyMozilla Firefox · hot technologyZoom · hot technologyApple Safari · hot technologyPhotoModelerFair Isaac SmartAdvisor

Sources

BLS provides national pay, employment, and projections. O*NET provides skills, interests, preparation, tasks, work context, and tools.

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